Coordonnées
Customer Support & Contact Information
If you need assistance with an order, product, return request, or any other inquiry, please contact our customer support team.
Email:
concierge@chateau-elegance.com
Support hours:
Monday–Friday, business days
Response time:
We respond within 24–48 business hours.
For faster assistance, please include:
- Your order number
- The email address used at checkout
- A short description of your request
Important:
Please do not send returns to the business address listed below. Returns require prior authorization. If your return is approved, we will provide the correct return address and detailed return instructions by email.
Business Information
Store Operator:
AURELIA 101 DIVINE CAPITAL GROUP – FZCO
Business Address:
Building A1, IFZA Business Park, DDP
Dubai, United Arab Emirates
Phone:
+971 50 396 7111
Email:
concierge@chateau-elegance.com
Brand / Trademark Notice:
Château Élégance™ is a trademark and brand of AURELIA 101 DIVINE CAPITAL GROUP – FZCO.
U.S. Responsible Entity:
AURELIA 101 LUXURY LLC is a Wyoming company with U.S. responsibility in California. For all U.S.-related inquiries, please contact us through the email address listed above.