Your Château Élégance Concierge

For product guidance, gifting questions or help with an order, please use the contact form or email concierge@chateau-elegance.com.

Customer support

Monday to Friday. We aim to reply within 1–2 business days.

Please include your order number and the email address used at checkout. For delivery questions, include your shipping ZIP or postal code. If an item is damaged or incorrect, photographs can help us investigate. Your mandatory consumer rights remain unaffected.

Store operator

Château Élégance is operated by AURELIA 101 LUXURY LLC, a Wyoming limited liability company.

Registered business and mailing address

AURELIA 101 LUXURY LLC
5830 East 2nd Street, Ste 7000 #30506
Casper, WY 82609
United States

We operate an online store without a customer-facing retail location. This address is for business correspondence; it is not a dispatch warehouse or an authorised returns centre.

Returns and delivery questions

Please contact us before sending a return so we can provide the correct destination and instructions. For a specific product’s dispatch location, delivery estimate or return arrangements, email our concierge before ordering.