Refund policy

Returns and Refunds

Last updated: October 16, 2026

This store is operated by AURELIA 101 LUXURY LLC. For return requests, contact concierge@chateau-elegance.com with your order number and the items concerned.

Return requests

You may request a change-of-mind return within 14 days of delivery. Items should be unused and in resalable condition, with tags and original packaging where available. Clothing may be tried on indoors to check fit, but should not be worn, washed, altered or damaged. These conditions do not restrict statutory withdrawal or faulty-goods rights.

Hygiene products and other exceptions

Opened or used personal care products, used beauty devices and gift cards are excluded from our voluntary change-of-mind returns where permitted by law. Where a statutory hygiene exception applies, it is limited to qualifying sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Sale pricing does not remove your mandatory consumer rights.

Faulty damaged or incorrect items

Please contact us promptly and include photographs where reasonably available so that we can investigate. There is no seven-day cutoff for statutory claims. We will provide the remedy required by applicable law, which may include repair, replacement or refund. We will not substitute store credit for a refund to which you are legally entitled without your agreement.

Return instructions and costs

Contact us for the correct return destination before sending an item. Our Wyoming business mailing address is not an authorised returns centre. Return instructions do not replace or delay a valid statutory withdrawal notice. For change-of-mind returns, you pay direct return postage only where this was disclosed before purchase and is permitted by law. We bear reasonable return costs for faulty or incorrect goods where required by law. Contact us before purchasing if a product's return destination and costs are unclear.

EU and UK withdrawal rights

Where statutory distance-selling withdrawal rights apply, you can notify us of cancellation within 14 days of receiving the goods without giving a reason, subject to lawful exceptions. You then have another 14 days to send the goods back. Necessary examination of goods does not by itself remove this right; deductions for diminished value are limited to those permitted by law.

Refunds

Refunds are made to the original payment method unless you agree otherwise. For applicable EU or UK withdrawals, we refund the price and eligible standard outbound delivery costs within the statutory deadline; we may withhold reimbursement until receipt of the goods or evidence of return where law permits. Premium delivery upgrades need not be refunded where law permits. For other approved returns, refunds are processed after receipt and inspection. Your payment provider may take a further 5–10 business days to display the credit. Mandatory refund deadlines take precedence.

Consumer rights

Nothing in this policy excludes mandatory rights, including applicable Australian Consumer Law guarantees. Where a major problem gives you a legal choice of refund or replacement, that choice remains yours. Your rights are against us as the seller and are not dependent on a supplier approving your claim.