Frequently Asked Questions

Who operates this store?

Château Élégance is operated by AURELIA 101 LUXURY LLC, a Wyoming limited liability company. Our business mailing address is 5830 East 2nd Street, Ste 7000 #30506, Casper, WY 82609, United States. This is not a warehouse or return location.

Where does my order ship from?

Products may be dispatched from United States fulfilment inventory or directly by overseas fulfilment partners. Items may arrive in separate parcels. Ask our concierge about a specific product and destination before ordering.

How long does delivery take?

Our shipping policy currently lists estimated processing of 1–3 business days and standard tracked delivery of approximately 6–14 business days after dispatch. Timing varies by product, fulfilment partner and destination. Check the available option at checkout and contact us with product-specific questions.

What are the shipping costs?

Rates and free shipping thresholds vary by product and destination. Orders containing products from different fulfilment partners may have separate charges. The applicable shipping total is displayed at checkout. Import charges may apply depending on the dispatch country and destination, including for overseas shipments to the United States.

How do I track an order?

After dispatch, we send a shipping confirmation with tracking information. Tracking updates may take 24–72 hours to appear.

Can I change or cancel an order?

Contact us as soon as possible. Changes to an order already in processing or dispatched may not be possible. Your statutory cancellation and withdrawal rights remain unaffected.

Can I return an item?

You may request a change-of-mind return within 14 days of delivery, subject to our Returns and Refunds policy and applicable legal exceptions. Mandatory consumer rights take precedence. Contact us for return instructions; our Wyoming mailing address is not a returns centre.

What if an item is faulty or incorrect?

Contact us promptly with your order number and photographs where available. We are responsible for resolving your claim as the seller. Your statutory rights are not conditional on a supplier approving a refund.

How do I contact you?

Email concierge@chateau-elegance.com. We aim to respond within 1–2 business days, Monday to Friday.