FAQ | Château Élégance

FAQ — Château Élégance

When will my order ship?
Orders are processed within 1–3 business days (Mon–Fri), excluding holidays.

How long does delivery take in the United States?
Standard tracked delivery is approximately 6–12 business days after dispatch, depending on destination and customs processing.

How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

Can I change or cancel my order?
Contact us as soon as possible. Once an order is in processing or has shipped, changes or cancellations may no longer be possible.

What is your return policy?
Return requests can be submitted within the applicable return period stated in our Returns & Refund Policy.

My item arrived damaged — what should I do?
Please note that replacement or refund is subject to verification with our fulfillment partners.

Need help?
Email: concierge@chateau-elegance.com