Shipping policy
Shipping Policy
Last updated: October 16, 2026
This store is operated by AURELIA 101 LUXURY LLC, 5830 East 2nd Street, Ste 7000 #30506, Casper, WY 82609, United States ("we", "us"). This is our business mailing address, not a dispatch warehouse or an authorised return address.
Shipping destinations: We deliver to destinations for which shipping is available at checkout. Availability depends on the product, fulfilment partner and destination.
Dispatch and fulfilment: Depending on the product, orders may be dispatched from United States fulfilment inventory or directly by overseas fulfilment partners. Our United States company address does not mean that every product ships from the United States. Items in the same order may arrive in separate parcels. For a specific product's dispatch location, please contact concierge@chateau-elegance.com before ordering.
Processing time: Orders are usually processed within 1–3 business days (Monday to Friday, excluding public holidays). Processing time is separate from shipping and delivery time.
Delivery time: Standard tracked shipping usually takes approximately 6–14 business days after dispatch, depending on the destination. Where available, expedited shipping is offered at checkout. Delivery times are estimates. Delays may occur due to carrier delays, customs processing, weather or peak seasons. If we cannot dispatch within the promised timeframe, we will notify you and provide the delay or cancellation and refund options required by applicable law.
Shipping costs: Shipping costs are calculated and shown at checkout before you complete your purchase. Free shipping thresholds vary by shipping profile and destination. Combining products fulfilled by different partners may result in separate shipping charges; the applicable total is displayed at checkout.
Customs, duties and taxes: Import charges depend on both the dispatch country and the delivery country and may also apply to products delivered to the United States from overseas. Unless checkout expressly states that import charges are included, they are not included in the displayed shipping charge and may be collected by the carrier or customs authority from the recipient. Please contact us before ordering if you need clarification for a specific product and destination. This does not limit any rights that cannot be excluded under applicable law.
Order tracking: Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–72 hours after dispatch for tracking updates to appear.
Incorrect addresses and delivery issues: Please check your delivery address before placing your order. Contact us promptly if a parcel is delayed, lost or damaged so that we can investigate and arrange the appropriate remedy. A reporting timeframe in this policy does not limit your mandatory consumer rights.
Contact: concierge@chateau-elegance.com.