Right of Withdrawal

If you are a consumer residing in the European Union or the European Economic Area, you may have a statutory right to withdraw from your online purchase within 14 days, subject to applicable legal exceptions.

To exercise your right of withdrawal, please submit your withdrawal request electronically using the contact option below. You do not need to provide a reason for your withdrawal.

Please include the following information so that we can identify your order:

• Full name
• Email address used at checkout
• Order number
• Product(s) you wish to withdraw from
• Date of order
• Date of delivery, if already delivered
• Optional message

By submitting a withdrawal request, you confirm that you wish to exercise your statutory right of withdrawal for the order or product(s) listed in your request.

Start withdrawal request

Please note: This withdrawal page is not a general customer service request and does not automatically approve a return shipment. If your withdrawal request requires the return of physical goods, we will provide the correct return address and return instructions by email.

Please do not send returns to any business, registered, or responsible entity address without prior written return authorization.

Contact:
Château Élégance
AURELIA 101 DIVINE CAPITAL GROUP – FZCO
Email: concierge@chateau-elegance.com
Phone: +971 50 396 7111